Sunday, December 19, 2004

Behind the Counter

I sometimes wonder how I'd do working behind the counter at McDonalds. I'd probably kick some serious ass.

I go to the same McDonalds nearly every Saturday for lunch. I've observed how the orders go from the cashier to the monitors, and then onto trays or into take-out bags. I can see where the sandwiches are deposited after they're made. I can see the fries as they're being salted and then scooped into serving cartons.

Yet the level of service can really vary, despite all of these sytems. Sometimes the person behind the counter is new, and doesn't count the order. Sometimes they don't know how to ring up the order, or make change. Sometimes they're just plain slow. And even though I have the look of patience on my face, inside I'm wondering: how long will this person keep their job at this McDs? How many botched orders, or slow transactions will it take before they're back out on the street looking for other ways to make money?

I have never worked in a restaurant, much less a fast-food restaurant. I don't have a real foundation for my complaints, other than it's taking long enough to take the "fast" out of "fast-food". Moments like this, I ask myself: Why didn't I just do the drive-thru?

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