Thursday, July 18, 2002

Internet Outage

Tonight, we had another outage with our cable modem. This time, it took only a half hour to resolve. There was no lengthy hold times to reach support. Maria took my call initially. Angela (second tier, ticket number 1900728) resolved the issue (she had to key in my cable modem's MAC address back into their system).

For Jenn and I, this represents a "rash" of outages (we just faced a two-day outage last week).

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